Monthly Archives: November 2010

Relationship banking?

 Last week Lord Turner, chairman of the FSA, made some comments about free banking being bad for customers, which have been widely reported in the media. His argument was that free banking is a loss leader so bank are compelled to try and cross sell other products. In fact the strategy of retail banks doesn’t […]

First direct’s CEO Matt Colebrook talks social media with themoneymuse

When we first sat down to talk about creating a new direct bank we had a blank piece of paper in front of us. In the middle of it, we wrote the word “customer” and drew a circle round it – that was the first document first direct ever produced. Why start an article on […]