Category Archives: Banking

I’ll be amazed if you read this!

It’s annoying isn’t it: half way through signing up to some online payment provider, or a music download service, you have to click “I agree”. And of course we always agree and we haven’t actually read what we are agreeing too. In fact at Think Money we recently did some research* into just this topic. […]

How to solve the problem of free banking?

 RBS recently created a storm by announcing that it would be restricting its basic bank account customers to using only its own ATMs. As well as acres of negative media coverage, and questions from the Treasury Select Committee it has also generated an online campaign against the move, complete with a petition (although at the […]

Payday PR

Payday loan firms are losing the PR battle but sales are booming. But will they avoid regulation?

Cheques, ATM charges and honest conversations

It is not fashionable to feel sorry for banks, but I’ve had a pang of sympathy this week – brought on by media coverage of ATM charges and cheques.  Banks are, by and large, businesses so they exist to serve their customers and to make money for their shareholders. And as we know, recently, they’ve […]

Killing you softly – Barclays and Standard Life Bank

When Standard Life Bank first launched we were big fans. It was one of the first with flexible mortgages – Freestyle – and we took one of those out with it, with the majority of the transaction being completed quickly and easily online and over the phone. We also opened a number of its Direct Access […]

Personal finance and “poorer people”

I am ashamed to admit that after many years working in personal finance its only in the few months that I’ve been working at thinkbanking that I’ve given any proper thought to the money matters of those on low incomes. In fact I’ve realised that the world of personal finance (product providers, journalists and marketing/PR) […]

Relationship banking?

 Last week Lord Turner, chairman of the FSA, made some comments about free banking being bad for customers, which have been widely reported in the media. His argument was that free banking is a loss leader so bank are compelled to try and cross sell other products. In fact the strategy of retail banks doesn’t […]

First direct’s CEO Matt Colebrook talks social media with themoneymuse

When we first sat down to talk about creating a new direct bank we had a blank piece of paper in front of us. In the middle of it, we wrote the word “customer” and drew a circle round it – that was the first document first direct ever produced. Why start an article on […]

How Lloyds TSB says one thing and does another (or why we need more competition in UK retail banking)

Flicking, as you do, through the Lloyds Banking Group interim results announcement that it issued earlier this month I was struck by the difference between what it says it is doing for customers and what it actually does.  Let’s be clear – I am not trying to bank bash here, merely using Lloyds as an […]