Tag Archives: OFT

How to solve the problem of free banking?

 RBS recently created a storm by announcing that it would be restricting its basic bank account customers to using only its own ATMs. As well as acres of negative media coverage, and questions from the Treasury Select Committee it has also generated an online campaign against the move, complete with a petition (although at the […]

Cheques, ATM charges and honest conversations

It is not fashionable to feel sorry for banks, but I’ve had a pang of sympathy this week – brought on by media coverage of ATM charges and cheques.  Banks are, by and large, businesses so they exist to serve their customers and to make money for their shareholders. And as we know, recently, they’ve […]

Personal finance and “poorer people”

I am ashamed to admit that after many years working in personal finance its only in the few months that I’ve been working at thinkbanking that I’ve given any proper thought to the money matters of those on low incomes. In fact I’ve realised that the world of personal finance (product providers, journalists and marketing/PR) […]

How Lloyds TSB says one thing and does another (or why we need more competition in UK retail banking)

Flicking, as you do, through the Lloyds Banking Group interim results announcement that it issued earlier this month I was struck by the difference between what it says it is doing for customers and what it actually does.  Let’s be clear – I am not trying to bank bash here, merely using Lloyds as an […]