Tag Archives: Tesco Bank

How Lloyds TSB says one thing and does another (or why we need more competition in UK retail banking)

Flicking, as you do, through the Lloyds Banking Group interim results announcement that it issued earlier this month I was struck by the difference between what it says it is doing for customers and what it actually does.  Let’s be clear – I am not trying to bank bash here, merely using Lloyds as an […]

Brand new savings customers only please

Is it any wonder that we’ve fallen out of love with saving – when banks and building societies are still abusing their existing savings customers to give a better deal to new customers. Why do providers treat their customers so shabbily? It happened to me, despite the fact that I work in financial services and […]

What’s the point of the NatWest Customer Charter?

It seems that you can’t switch on the television at the moment without seeing an advert for the NatWest Customer Charter.  The Charter runs to 14 commitments spread across four categories like ” We are committed to making banking easy”. So what’s it all about and why are they doing it? For me NatWest is […]